Refund policy
Returns & Exchanges
Our Policy:
Knotty Oso gladly accepts returns and exchanges for non-branded items within 7 days of delivery, as long as the item is unworn, unaltered, and in original condition.
Branded or Personalized Items:
- Items customized with initials, engraving, or other personalization cannot be returned or exchanged, except in cases of manufacturing defects.
Return Shipping:
- Customers are responsible for return shipping costs.
- We recommend using trackable shipping to ensure your return arrives safely.
Exchanges & Defects:
- If an item arrives damaged or defective, please contact us immediately at info@knottyoso.com.
- We will gladly replace defective items at no additional cost.
Sizing Issues:
- For exchanges due to incorrect sizing, the customer covers return shipping.
- We recommend reviewing our Sizing Guide carefully before ordering, as all pieces are made-to-order.
Additional Notes
- Knotty Oso products are crafted from sturdy leather intended for adult, consensual use.
- Every item is unique; slight variations in leather grain, color, or finish are part of what makes your piece one-of-a-kind.
- We strongly encourage reading all product details and sizing guides before placing an order.